flightuncle.com is committed to respecting your privacy and protecting your personal information
If you have made a flight booking with us but one or more flights are to be provided by other airline(s) then that other airline will also separately be considered a "Data Controller" under data protection law. You can access the privacy policies of the other airlines via their own websites.
Any provider of services such as a hotel or car rental company will also separately be a "Data Controller". You can access the privacy policies of those providers from them directly.
Personal information means details which identify you or could be used to identify you, such as your name and contact details, your travel arrangements and purchase history. It may also include information about how you use our websites and mobile applications.
Where we reference that others are data controllers in the sections 'Controller of Personal Information' and 'Who do we share your personal information with?' you should consult their privacy policies for further information.
We take great care to protect the personal information you provide to us. You can read more about how we do this in our Data Protection Policy. Here are some things you can do to keep your information secure.
When you make a booking, you will be given a booking reference (also known as a PNR or Passenger Name Record). This will appear on the email confirmation or ticket of each person in your booking.
You should always keep your booking reference confidential. Giving your booking reference to others may allow them to access your booking details through our systems.
If you are travelling with others and would not like your individual booking details to be accessible by them, you may prefer each person to make separate bookings.
To make sure your access to our websites, other online services, and mobile applications is secure, you should not share your log in details with anyone else. When you finish using the website, online services or mobile app you should log out if others may be able to access your computer or device. This is especially important if you are using a publicly accessible computer.
There is an Internet fraud practice known as 'phishing' which is the illegal gathering of personal information by deception. Unsolicited emails are sent to individuals from lists illegally gathered by a third party, and recipients are asked to enter or reconfirm bank or password details into a 'cloned' or illegal copy website.
We collect personal information about you whenever you use our services (whether these services are provided by us or by other companies or agents acting on our behalf), including when you travel with us, when you use our website or mobile applications, or interact with us via email or use our contact centres.
For additional details see 'What types of personal information do we collect and retain?' below.
In addition, we may receive personal information about you from third parties, such as:
When you use our services, you will need to provide us with your personal details or the details of those individual(s) who will be travelling.
We collect the following categories of personal information:
Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality or biometric information are special categories of data requiring additional protection under USA data protection law and is referred to here as "sensitive personal data". Generally, we try to limit the circumstances where we collect and process sensitive personal data. Examples of where we may collect and process 'sensitive personal data' includes the following:
The main purposes for which we use your personal information are:
For management and administrative purposes.
When we have your permission, we will send you marketing communications from flightuncle. We do sometimes send marketing communications that include a business partners' products and services related to the travel you are undertaking, as well as our own.
We will only allow third parties or other members of our group to send marketing communications to you when we have agreed marketing from third parties.
We will respect your choice as to what communications you wish to receive and how these are sent.
flightuncle will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons flightuncle collected and needs to use your information. Under USA data protection laws in almost all cases the legal basis will be:
More information on each legal basis is provided below.
If processing of your data is subject to any other laws, then the basis of processing your data may be different to that set out above and may in those circumstances be based on your consent in all cases.
We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you book a flight with us we will keep the information related to your booking, so we can fulfill the specific travel arrangements you have made and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the booking.
The information may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.
We will actively review the information we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business or customer need for it to be retained. If you stop interacting with us as a customer, we will remove or anonymize your information after 7 years.
It will be necessary for flightuncle to use your personal information to complete a booking you have made with us. For example, we will need to use information such as your contact details and payment information to provide you with the flight, holiday and/or car hire you have requested and paid for.
As a commercial airline and travel provider SAUDIA has a legitimate business interest to use the personal information we collect to offer an effective service and carry out our business.
There are situations where flightuncle is subject to a legal obligation and needs to use your personal information to comply with those obligations.
There are situations where we may need to use your personal information to protect the vital interests of you or another person.
Alternatively, we may collect and use your personal information where you have given your specific consent to us doing so.
If the basis of our processing your data is consent to marketing, you can withdraw your consent to such processing at any time, including by amending your account online or alternately contact us via our Contact Form page.
However, if you withdraw your full consent, in some circumstances, it may mean we will not be able to provide all or parts of the services you have requested from us and you will not be able to cancel your booking or obtain a refund of any charges you have paid.
Your personal information may be shared with the companies within our group. You will only be sent marketing emails from other companies within our group where you have provided your consent to those companies. We may also disclose your personal information to the following third parties for the purpose described here:
We do not sell personal information to third parties, and we only allow third parties to send you marketing information where we have your consent to do so.
How To Get In Touch With Us And Your Right To Complain To Our Supervisory Authority?
If you have any questions about this policy, please contact the Data Protection Officer.
The Data Protection Officer for flightuncle can be contacted via the Contact Form.